Customer Support & Order Information
HOW CAN I TRACK MY ORDER?
After placing your order, you will receive a confirmation email along with your personal tracking link.
Using your email address and order number, you can check the status of your shipment at any time.
It is normal for the first tracking update to appear after 2 to 6 days, as the carrier prepares your shipment. Your order is already on its way.
WHEN WILL MY WELLNESS PRODUCTS ARRIVE?
We ship all orders within 1 to 2 business days.
Estimated delivery times:
Switzerland: 2 to 7 business days
Remote areas or peak periods may cause slight delays.
If your package has not arrived within 20 business days after shipping, please contact us. We will be happy to assist you.
IS SHIPPING FREE AT PUREA WELLNESS?
Yes, standard shipping within Switzerland is always free.
If faster shipping options are available, they will be displayed at checkout.
DO YOU OFFER DISCOUNTS AND WELLNESS BUNDLES?
Yes. We encourage a consistent and sustainable wellness routine:
- Savings when purchasing multi-packs
- Special pricing on curated product bundles loved by our customers
- Seasonal offers and exclusive promotions via our newsletter
- Volume discounts for larger orders (contact us for more details)
Only one discount code can be used per order unless stated otherwise.
MY TRACKING IS NOT UPDATING — IS THIS NORMAL?
Yes, this can happen occasionally. Here’s what you can do:
Wait a few days
After receiving your tracking link, it may take 2 to 6 days for the first update to appear.
If nothing changes after 6 business days
Reply to your order confirmation email and include your order number.
If the shipment seems delayed
We will contact the carrier on your behalf and, in line with our policy, arrange a replacement or refund if necessary.
HOW CAN I CONTACT PUREA WELLNESS SUPPORT?
We’re here to support you on your wellness journey:
- support@pureawellness.com
- Monday to Friday, 09:00 – 17:00
- Response time: 24 to 48 hours
Checking your tracking page may also provide immediate updates.
WHERE CAN I FIND INFORMATION ABOUT RETURNS AND CLAIMS?
You can find all details regarding returns, exchanges, and claims in our Return Policy section.
