Products

Customer Support & Order Information

After placing your order, you will receive a confirmation email along with your personal tracking link.

Using your email address and order number, you can check the status of your shipment at any time.

It is normal for the first tracking update to appear after 2 to 6 days, as the carrier prepares your shipment. Your order is already on its way.

We ship all orders within 1 to 2 business days.

Estimated delivery times:

Switzerland: 2 to 7 business days

Remote areas or peak periods may cause slight delays.

If your package has not arrived within 20 business days after shipping, please contact us. We will be happy to assist you.

Yes, standard shipping within Switzerland is always free.

If faster shipping options are available, they will be displayed at checkout.

Yes. We encourage a consistent and sustainable wellness routine:

Savings when purchasing multi-packs
Special pricing on curated product bundles loved by our customers
Seasonal offers and exclusive promotions via our newsletter
Volume discounts for larger orders (contact us for more details)

Only one discount code can be used per order unless stated otherwise.

Yes, this can happen occasionally. Here’s what you can do:

Wait a few days

After receiving your tracking link, it may take 2 to 6 days for the first update to appear.

If nothing changes after 6 business days

Reply to your order confirmation email and include your order number.

If the shipment seems delayed

We will contact the carrier on your behalf and, in line with our policy, arrange a replacement or refund if necessary.

We’re here to support you on your wellness journey:

support@pureawellness.com
Monday to Friday, 09:00 – 17:00
Response time: 24 to 48 hours

Checking your tracking page may also provide immediate updates.

You can find all details regarding returns, exchanges, and claims in our Return Policy section.

Account

Products

AURELIA – Women’s 3/4 shorts in 100% cotton

Brevana™

DermaFlora™

MaxVital™

MELA – Women’s long leggings with pockets

MIRA – Trendy long-sleeve women’s T-shirt

MISTRAL – Men’s cotton pants

NOEL – Lined knee-high boots

ProstaHealth™ 2.0

SOLERA – Women’s dress with pleated short sleeves

SOLERA – Women’s dress with pleated short sleeves

TEEZY – Women’s cotton T-shirt with print

UricEase™

Vital Grow XL

Customer Support & Order Information